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Jerry Krinock
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Re: A rare hang for BookMacster
Reply #3 - Mar 26th, 2014 at 7:37pm
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Jerry Krinock wrote on Mar 26th, 2014 at 7:36pm:
Hello, Rob.

The report indicates that BookMacster was "hanging out" as it normally should be when it is waiting for user input, although it appears to be stopped, which is a little strange.   Please send me a skinny (no bookmarks) Trouble Zipper report so I can see if anything else interesting occurred just prior to this.  Trouble Zipper will include any BookMacster-initiated System Console entries, as well as BookMacster's own log.  To do that,

• Activate BookMacster
• Click in the menu: Help ▸ Trouble Zipper
• Answer Don't Include to all of the questions.
• Send me the resulting .zip as instructed.  In there, if you remember what you'd been doing in BookMacster prior to the hang, explain that.

Sincerely,

Jerry Krinock
Chief Engineer
Sheep Systems
San José, CA   USA
  
Jerry Krinock
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Jerry Krinock
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Posts: 1683
Location: San Jose, California, USA
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Re: A rare hang for BookMacster
Reply #2 - Mar 26th, 2014 at 7:36pm
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Hello, Rob.

The report indicates that BookMacster was "hanging out" as it normally should be when it is waiting for user input, although it appears to be stopped, which is a little strange.   Please send me a skinny (no bookmarks) Trouble Zipper report so I can see if anything else interesting occurred just prior to this.  To do that,

• Activate BookMacster
• Click in the menu: Help ▸ Trouble Zipper
• Answer Don't Include to all of the questions.
• Send me the resulting .zip as instructed.  In there, if you remember what you'd been doing in BookMacster prior to the hang, explain that.

Sincerely,

Jerry Krinock
Chief Engineer
Sheep Systems
San José, CA   USA
  
Jerry Krinock
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Jerry Krinock
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Re: A rare hang for BookMacster
Reply #1 - Mar 25th, 2014 at 1:09am
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Thank you, Rob.  We'll check it out.
  
Jerry Krinock
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Rob Lewis
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A rare hang for BookMacster
Mar 24th, 2014 at 9:11pm
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BM got stuck with a beach ball and a "not responding". Had to force quit. But first I took a process sample: hope it might help.
  
Sample_of_BookMacster.txt ( 53 KB | 324 Downloads )
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