Well, since my last post, 4 of those 7 users have reported back to say that, eventually, version 2.9.6 solved the problem for them.  Also, today we published version 2.9.7 which has some additional fixes.  Admittedly, this has been a challenging transition to support macOS 10.14 Mojave, but I think we're catching up with it.

During our three-test of version 2.9.7 (we have a script which adds bookmarks to browsers at varying intervals, every 15 to 160 seconds), syncing only broke once.  We'll be working on that rare case.  The workaround in this case, and whenever syncing has been seen to stop, is to launch BookMacster, Synkmark or Smarky and click in the application menu: Reboot Sync Agent.  And if anyone would be so kind as to send us some data, before doing that, click in the menu: Show Syncing Status.  Send us an email, tell us what happened and paste in the Syncing Status Report.  Of course, you might want to check out Top Reasons for Syncing Trouble too.

So far, 4 users have reported that BookMacster/Synkmark 2.9.6 fixed the issue, but 7 users have reported that it does not.  So we are still working on it.  It still works great for me

We're working on this.

Jerry Krinock wrote on Nov 3^rd, 2018 at 2:18pm:


Hi Jerry,

Thank you so much for the above instruction. I have emailed the support team. Looking forward to see the fix for this issue.

Hello, Chaner.

Thank you for contacting us.

I know that the Uninstall and maybe the Reset and Start Over are broken in macOS 10.14.1.  Also, these app cleaner apps always take some guesses which are often wrong.  But uninstalling or reinstalling don't usually fix anything anyhow.

Let's concentrate on Reboot Sync Agent returning an error.  That's a new issue which we've never seen but is certainly central to why syncing is not working for you.you

• First, ensure that you have Synkmark 2.9.2 (or later).  If not, click in the menu: Synkmark > Check for Update and get 2.9.2.

Assuming that you are having the trouble with Synkmark 2.9.2 (or later),

• Begin a email message to support@sheepsystems.com.
• Run Finder.
• Click in the menu: Go > Utilities.  A window will open.
• In the window that opens, find and double-click to launch Terminal.app.  A window will open.
• Copy and paste the following command into the Terminal window:

       ps -alxww | grep BkmxAgent | grep -v grep

• Hit return.  Terminal should respond by printing one line of text that looks something like this:

      501 24930  1  4004   0  20  0  4364856  18512 -  S  0 ??  0:00.41 com.sheepsystems.BkmxAgent-20181102-190815

• Copy and paste whatever it prints (maybe there will be more than one line, which is bad) into the email message to us.
• Close the Terminal window or quit the Terminal app.
• If you got more less than one or more than one line of text, send the email message to us and ignore the remaining steps below.
• Back in the Finder window, double-click to launch Activity Monitor.app.  A window will open.
• Into the filter field at the upper right, enter BkmxAgent.  The results table should filter to one line.
• Click the tab Disk.
• Select the BkmxAgent line in the results table.
• In the upper left of the window, cilck the i Info button.  Another window will open.
• In the new window, click the tab Open Files and Ports.
• In the menu, click Edit > Select All (Don't select with mouse because you may miss lines scrolled off the bottom.)
• In the menu, click Edit > Copy.
• Paste all of the text copied into the email message to us.
• Send the email.