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Mat
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Re: BkmxAgent stop to run - Sync Problem
Reply #5 - Sep 30th, 2024 at 3:49pm
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5 days and still running well. Problem seems to be gone
  
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Jerry Krinock
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Re: BkmxAgent stop to run - Sync Problem
Reply #4 - Sep 25th, 2024 at 9:37pm
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Well, this is surprising but conceivable.

The macOS may have somehow got the idea that the old BkmxAgent should not be allowed to run.  The macOS uses a bundle identifier to identify an app or program such as BkmxAgent.  The BkmxAgents in BookMacsters 3.1.4, 3.1.5 and 3.1.6 are exactly the same except for different bundle identifiers.  (*)  So it is conceivable that, if macOS was killing the old BkmxAgent for some reason, a fresh new BkmxAgent would be allowed to run.

(*)  To avoid issues we've seen in the past with macOS relaunching old trashed BkmxAgents after an update of BookMacster, Synkmark or Smarky, we append a timestamp to BkmxAgent's bundle identifier every time we publish a new version of these 3 apps, and of course the apps request macOS to run a service using the new BkmxAgent bundle identifier.
  
Jerry Krinock
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Mat
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Re: BkmxAgent stop to run - Sync Problem
Reply #3 - Sep 25th, 2024 at 3:45pm
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Hello,
I've made the update to 3.1.6 and it seems that BkmxAgent stay awake now.
I will wait some days and will tell you if the problem doesn't come again
  
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Mat
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Re: BkmxAgent stop to run - Sync Problem
Reply #2 - Sep 23rd, 2024 at 12:03pm
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Thank you for your answer. Problem persists so I collect and send you a debug zip in few minutes.
Thank you and let me know Wink
  
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Jerry Krinock
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Re: BkmxAgent stop to run - Sync Problem
Reply #1 - Sep 23rd, 2024 at 5:46am
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Hello, Mat.

Thank you for contacting us.  I think that they graying out of BkmxAgent indicates BkmxAgent is hung aka not responding.  Please try this…

• Quit or if necessary Force Quit BkmxAgent using Activity Monitor.   (To do that, select BkmxAgent in Activity Monitor and then click the circled-X button in the toolbar of Activity Monitor.)

• In BookMacster, Reboot Sync Agent.  BkmxAgent should reappear in Activity Monitor.

But does the problem recur sooner or later?  If so, please send us a Trouble Zip report which may give us a clue to the hang…

• Run BookMacster, Synkmark or Smarky.
• Click in the menu: Help ▸ Trouble Zipper
• For Question X (Extra Extension Tests), answer "No"
• For Question B (Bookmarks and Documents), answer "Don't Include Bookmarks and Documents"
• In the "Please explain..." section, leave it blank unless you have more information to tell.
• Send me the resulting .zip via MailDrop, Dropbox or whatever, as instructed.
  
Jerry Krinock
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Mat
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BkmxAgent stop to run - Sync Problem
Sep 22nd, 2024 at 3:30pm
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Hello,

I use Bookmacster 3.1.5 and I'm on MacOs Sequoia since it is released
I have a sync problem with Bookmacster for a couple of days.

I'm not sure but I think the problem came with the update to MacOs Sequoia


It seems the BkmxAgent stop to run after a a few minutes as on the Monitor Activity, the line BkmxAgent is greyed after a small amount of time.

When I try to Reboot Sync Agent : there is an error
Code
Select All
# Reboot Failed

BkmxAgent could not be rebooted because an error occurred.


Error:

NSError 0x600003ff6eb0
***     code: 663904
***   domain: com.sheepsystems.BookMacster
*** userInfo:
   **Key: Method Name
   Value: -[BkmxBasis rebootSyncAgentReport_p:title_p:error_p:]
   **Key: Timestamp
   Value: 2024-09-22 17:28:45
   **Key: NSLocalizedDescription
   Value: BkmxAgent could not be rebooted because an error occurred.
   **Key: NSUnderlyingError
   Value: NSError 0x600003ff6df0
   ***     code: 283733
   ***   domain: BkmxAgentRunnerErrorDomain
   *** userInfo:
      **Key: NSLocalizedDescription
      Value: BkmxAgentRunner commanded macOS to stop com.sheepsystems.BkmxAgent-20240910-173418, so it could be rebooted, but it was still  running after 3.02 seconds.
      **Key: NSLocalizedRecoverySuggestion
      Value: Try to quit BkmxAgent by using the Activity Monitor app.
  
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