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Sticky Topic Top Reasons for Syncing Trouble (Read 32921 times)
Jerry Krinock
Posts: 1672
Location: San Jose, California, USA
Joined: Sep 29th, 2008
Top Reasons for Syncing Trouble
May 2nd, 2018 at 9:09pm
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Top Reasons why bookmarks sorting and/or syncing not appear to work as expected in Smarky, Synkmark or BookMacster

#1.  User did not quit Smarky or Synkmark, or in BookMacster did not at least close the .bmco document window, after configuration was completed.    Automatic syncing of bookmarks changes occurs only while the relevant .bmco document window is closed in BookMacster, or when BookMacster or Synkmark are quit.   (This is to prevent conflicts which could occur if changes were pulled in from browsers while you were editing bookmarks in BookMacster or Synkmark.)  Most users should leave BookMacster or Synkmark quit except when wanting to do major bookmarks housecleaning – once a week, month or whatever.

#2.  User did not switch Syncing to Ready before doing #1.  (When Syncing is Ready, the Syncing button in the toolbar of the .bmco document window shows a big yellow dot.)

#3.  User did not wait for the minutes required for changes to sync from one browser to another before checking the other browser.  (The number of minutes is shown in Preferences > Syncing > Minutes to wait….  Add another minute for the syncing work to be done.  Setting it faster will decrease the probability of conflict in case you make changes in one browser and then a few minutes later make a change in another browser..  But faster will, on average, use more resources if you make multiple changes in one browser within a few minutes.)

#4.  BkmxAgent may be not prohibited from running.  Click in the main menu:  > System Settings > Login Items.  In the list  Alow in the Background, look for the name our app which you are using is listed, or BkmxAgentRunner, or BkmxAgent.  All must be switched ON.  Note: While you are in there, do not add BookMacster, Synkmark or Smarky to the other list, Open at Login, because if your .bmco document is open in one of these apps, syncing in the background is disabled.

#5.  User made bookmark changes (new bookmarks, deleted bookmarks, updated bookmarks) in one synced web browser, then immediately activated a second web browser and made more changes, before waiting the minutes required for syncing to occur.  The changes made in the first web browser will probably be lost.

#6.  (Safari only, in macOS 10.14 or later) User did not give our app Full Disk Access.  This should cause frequent error dialogs to be displayed, but you should check it to be sure.

#7.  Safari's iCloud may be in a bad state and in need of a housecleaning and reset.  iCloud Safari bookmarks need to be rebuilt.  (One user has reported this problem with Chrome Sync also, but this would be rare.  We have never had any reports of trouble with Firefox Sync or Opera Sync

#8.  Browser extensions are not enabled.  Click in the menu: Manage Browser Extensions, Verify that the Sync extensions for the browsers you are syncing  installed, Install any which are not, and be sure to Test all of the involved Sync extensions. 

#9.  User has a Sync Loop.

#10.  User added another web browser and/or another Mac to the system and just switched on Syncing without first removing all bookmarks from browsers on the new Mac, or at least doing a File > Export from Synkmark or BookMacster to overwrite the old cruddy bookmarks.

#11.  In Synkmark's Preferences > Syncing, or in BookMacster's .bmco document window > tab Settings > Clients, user has switched off one or more of the Import or Export checkboxes.

#12.  (BookMacster only)  In the .bmco document window > tab Settings > Agents, user has switched to Advanced agents and configured them incorrectly for what they expect.  Almost everyone should be using Simple agents.

#13.  New items were properly synced but they were mapped into a different hard folder (the root, Favorites, Bookmarks Toolbar, Bookmarks Menu, Other Bookmarks, Reading List, etc.) because not all of these hard folders exist in all browsers, and user did not look in the correct destination.

#14.  Although there are no known issues with our syncing agent, because the following suggestion is fast and easy, you may want to launch BookMacster, Synkmark or Smarky and click in the application-name menu: Reboot Sync Agent.  If success is indicated, quit the app and see if syncing works now.  Just under Reboot Sync Agent is Show Syncing Status.  This will generate a report which may be useful for either you or our support team when diagnosing trouble.

#15.  Full syncing may be expected but not configured.  In BookMacster, in the .bmco document window, click the tab Settings > Clients and verify that all Import and Export checkboxes are ON.  In Synkmark, click in the main menu > Synkmark > Preferences or Settings, in the window which opens click Syncing and verify that in the bottom section Synced Browsers that all checkboxes are on.

* * *

Note that quitting Safari is not required for syncing to occur, and quitting Firefox, Brave, Edge, Vivaldi, Opera, Chrome, Canary or Chromium is not required provided that you have installed the BookMacster Sync extension into them.  Quitting or launching a web browser while syncing is occurring may interrupt the operation, requiring that it be re-done a few minutes later.  So, for fastest results, do not try to launch or quit web browsers to trigger syncing.
« Last Edit: Feb 9th, 2024 at 10:03pm by Jerry Krinock »  

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