1. PURPOSE AND SCOPE
This document states publicly the privacy policies adhered to by Sheep Systems. It was first written on 2008 Sep 12. There have been no revisions.
2. INFORMATION RETENTION
2.1 LICENSE RECORDS
2.1.1 IN OUR POSESSION
When Sheep Systems grants a license for one of its products, it retains the following information in its secure database. Note that we do not keep any customer's credit card information. Because we contract with payment processors such as Paypal to process our payments, we do not even have access to credit card information. The idea is: If we don't even have it, no one can steal it.
License Number, a serial number (not same as License Key)
Date and time license was granted
First name of Purchaser
Last Name of Purchaser
Country of Purchaser
Email Address of Purchaser
State/Region of Purchaser
Name of Product licensed (Bookdog, etc.)
Whether or not purchaser wishes to be contacted
Payment Status (Completed, Pending, Refunded, etc.)
Payment Channel (Paypal, Google, cash, check, etc.)
Number of Computers licensed (usually 2)
Net Payment (what we got, not including Paypal or Google fee)
Sales Tax or VAT payment
Country for whom Sales Tax or VAT was collected
State/Region for whom Sales Tax or VAT was collected
Language in which application was running (English, etc.)
If license is a renewal, the associated old License Number
If license is a duplicate, the License Number of its twin
Transaction ID provided by Paypal or Google Checkout
Remarks, if record had to be entered or edited manually
This information is used for our accounting, business analysis, to identify customers requesting support or License Keys and, very rarely, to send email announcements to users that have allowed this.
2.1.2 IN OTHERS' POSESSION
Although we do not store the following additional information pertaining to each sale, we may have access to it via our merchant account with paymen processors such as Paypal.
Purchaser Street Address
Purchaser Telephone Number
This information might someday be used if, for example, a user requested a telephone call but I lost the phone number.
Note that we never see, and do not have access to, credit card or bank account numbers.
2.2. SUPPORT RECORDS
We keep archives of email correspondence with users. This information is used to support users and determine what areas of our products need improvement.
2.3. APPLICATION DATA
Occasionally we may request that users who have an issue with a product send us data containing their bookmarks, application preferences, crash logs, system configuration, and filtered system logs. (Our Trouble Zipper tools filter system logs to send only messages generated by one of our applications.) We retain this information until the issue is resolved or until the user directs us to destroy it.
All information discussed in this policy, in our posession, is kept only in several password-protected computers and hard drives on our site, and at our web host. It is not ever taken outdoors on laptop computers. It has not and will not ever be shared with a third party.
Our Privacy Performance Record
Ever since we began to keep information during April 2005, until the present date of August 2008, we have never let any user's information get out of our control, and no user has ever complained about our treatment of information they have provided to us.
Sending Some but not All of your Bookmarks
If you are considering sending us your bookmarks to help troubleshoot a problem, it is probably the file structure or often some of the bookmarks that are causing the trouble. Therefore, if there are some bookmarks which you rather not send us, we encourage you to delete those bookmarks and re-save the pruned bookmarks to another file, then send us the pruned file. It is likely that we'll still get the information we'll need.